If your company sells, installs or supports equipment that ends up on the Quebec North Shore, you already know the problem: the region is 900 km from Montreal, your nearest technician is a flight and a hotel night away, and a one-hour job turns into a two-day expense.

TDR Informatique is the local alternative. We are a team of technicians based in Sept-Îles, working in this region since 2013. National vendors, POS integrators, equipment manufacturers and service providers use us as their field arm here — dispatched under our name or yours.

Who We Work With

Payment terminal manufacturers and POS integrators
ATM and self-service kiosk operators
Industrial and medical equipment vendors needing local hands
Managed service providers without regional coverage
Telecom and network operators requiring smart hands
National retailers rolling out systems across multiple sites

What We Do in the Field

POS and payment terminal rollouts — staging, installation, swap-outs and decommissioning across multiple sites
Break/fix dispatch — on-site diagnosis and repair on your ticket, with photo and report back
Remote hands and smart hands — rack work, cabling, reboots, part swaps and on-site eyes when your NOC needs them
White-label installation — we arrive in your name, follow your procedures and report in your format
Network and cabling work — structured cabling, switch and access point installs, troubleshooting
Site surveys and audits — pre-deployment assessment so your rollout is not a surprise
Equipment receiving and staging — we can take delivery locally and hold gear until install day

Coverage Area

Our technicians cover the North Shore by road from Port-Cartier through Sept-Îles, Havre-Saint-Pierre and on to Natashquan. We also travel by air to communities off the road network, including the Lower North Shore, Schefferville and Fermont.

That is a corridor most national dispatch networks simply leave blank. For you it means no travel day, no flight to book, and no crew driving eight hours each way.

How We Engage

We work hourly or on a fixed quote per project — whichever fits how you buy. There is no retainer to sign and no monthly minimum. You send the work when you have work here.

Per-visit hourly billing or fixed project pricing
Purchase orders and your own vendor onboarding process accepted
NDA-ready — we routinely work under confidentiality agreements
Business service availability 7 days a week
Bilingual team (French and English), working in a majority-French region

Why a Local Partner Wins Here

Flying a technician into Sept-Îles means airfare, a hotel night, per diem and a full day of travel before anyone touches the equipment. Weather closes the runway more often than you would like, and the drive is long enough that a missed part means the visit is wasted.

A local partner removes all of that. We are already here, we know which suppliers stock what, and we can be on site the same week — often the same day. Your cost per intervention drops and your customer stops waiting.

Need Coverage on the North Shore?

Tell us what you need done and where. We will come back with availability and a rate for the work.

Field Services for National IT Vendors