Service Calls

We provide fast, professional on-site service calls for businesses across the Côte-Nord.
Whether it involves IT equipment, payment terminals, printers, workstations, servers, or specialized devices, our technicians travel directly to your location to diagnose and resolve issues efficiently.

1️⃣On-Site Technical Interventions

We travel to businesses, retail locations, institutions, and offices to resolve hardware and software issues.

Our technicians follow clear procedures and comply with the standards required by national and corporate organizations.

We perform on-site diagnostics and ensure your equipment is returned to service as quickly as possible.

2️⃣Experienced Technicians, Professional Service

Each service call is carried out according to the guidelines and procedures provided by your organization.

We support:

  • Workstations

  • Commercial printers

  • Payment terminals (POS)

  • Automated kiosks (basic ATMs, no specialized work)

  • Light network equipment

  • Branch-level peripherals

We respect confidentiality, security standards, and the internal policies of each corporate client.

3️⃣Fast Service to Minimize Downtime

Our service calls are designed to reduce operational downtime and ensure a quick return to normal operations.

We offer flexible scheduling, clear communication, and professional follow-up after each intervention.

Contact us to schedule a service call or obtain urgent technical assistance.

📌 Response Times (SLA)

Our interventions follow flexible service windows tailored to business needs.

Sept-Îles Area

  • Critical emergency: response within ± 1 hour

  • Standard service: response within ± 4 hours

Nearby Areas (Port-Cartier, Gallix, Uashat, Maliotenam)

  • Response time based on distance, generally between 1.5 and 4 hours

Extended Côte-Nord

  • Havre-Saint-Pierre, Baie-Johan-Beetz, Natashquan, etc.
    → Response time determined during the service call based on road access and conditions.